Refund policy

RETURNS & REFUNDS POLICY

We want you to be happy with your Bezelle purchase. If you're not,
here's how returns and refunds work.

30-DAY RETURNS

You have 30 days from the date you receive your order to return it
for a full refund. To be eligible:

- The item must be unused and in the same condition you received it
- It must be in its original packaging
- You'll need your order number or proof of purchase

This is in addition to your legal right to cancel under the UK
Consumer Contracts Regulations, which gives you at least 14 days to
change your mind on most online purchases.

HOW TO START A RETURN

Email alex.white711@hotmail.co.uk with your order number and the item you'd
like to return. We'll confirm the return and provide instructions on
where to send it.

RETURN SHIPPING

Unless the item arrived faulty or damaged, the cost of return
shipping is the customer's responsibility. We recommend using a
tracked service, as we can't take responsibility for returns lost in
transit.

REFUNDS

Once we receive and inspect your return, we'll notify you by email
whether your refund has been approved. If approved, your refund will
be processed to your original payment method within 5–10 business
days.

FAULTY OR DAMAGED ITEMS

If your item arrives faulty, damaged, or not as described, contact
us at alex.white711@hotmail.co.uk within 30 days of delivery with photos of
the issue. We'll arrange a replacement